Hilton Garden Inn Santa Marta

We were impressed. We arrived on the last day of Carnavale in Baranquilla so Santa Marta was very busy. From the mixed reviews when the hotel opened, they have obviously now found the right staff and have trained them well. Being greeted in English with warmth by Hendry and Cheuff was a wonderful beginning to our stay. When Hendry was off for a couple of days Cheuff stepped up and handled all kinds of needs we and others had. Our housekeeper did a superb job each morning. The man who handled the breakfast buffet check-in seemed to be learning more English every day & certainly his warm service was appreciated. We were pleased with the breakfast buffet, changed every day with offerings for every taste. We enjoyed the pool; it was small but large enough as few people used it, so each afternoon when we went up there were lounges available, no one in the water, delicious drinks on offer, and delicious eggplant casserole available at the pool bar. As for the room: it was a delight to have so much space (King Ocean View room), very comfortable bed & excellent linens, lights that worked, and a shower that came on hot immediately and drained out properly without soaking the rest of the bathroom….a rare thing in Colombia. Loved the excellent grocery market across the street where you can buy all the foodstuff you’ve been craving.

The hotel is nicely located near the marina so we could easily walk to the centrer were all the bars and restaurants are. Comfortable beds and nice breakfast options.

I liked the privacy and the modern building.

I really loved the room. It was clean, spacious and sound proof. The bed was very comfortable, the bathroom was also very clean and nice. The pool area was beautiful and we enjoyed it multiple days. The location is also very well located, close to many restaurants walking distance.

I needed medical attention. The very friendly and compassionate staff made sure a medical team came within minutes. They also followed up with providing me with everything I needed. I felt in very safe hands. The hotel was also extremely comfortable, breakfast was absolutely delicious and the hotel had all the amenities you could wish for. A big thank you to the Hilton!